Union Minister Jitendra Singh today awarded the certificates of appreciation to the ministries or departments based on their performance in an online Centralised Public Grievance Redress and Monitoring System (CPGRAMS).
The awards were given in three categories based on the number of grievances received by them. The Department of School Education and Literacy has been awarded for disposing over 2,000 grievances during January and March this year.
Whereas, the Department of Financial Services (including banking division and insurance) has been awarded for disposing most of the over 2,000 complaints received by it during October-December 2015, a press release issued by Personnel Ministry said.
Besides them, the departments of Consumer Affairs, and Ministry of Skill Development and Entrepreneurship was awarded for disposing maximum of over 300 and less than 2000 complaints received by them during last quarter and Oct-Dec, 2015, respectively.
The Department of Official Language was awarded in the category of the organisations receiving upto 300 grievances in the quarter ending March this year.
The Department of Land Resources was awarded for disposing most of the grievances (under 300 complaints category) received during October-December, 2015, it said.
Singh, Minister of State for Personnel, Public grievances and Pensions, said the number of grievances received have increased in the last two years.
"It is an indication of increasing faith of the citizens in the grievance redressal mechanism," he said.
