In a relief to lakh of consumers in the Capital, Delhi Jal Board on Thursday started online bill payment system. Now onwards, consumer will not need to visit DJB offices to pay their water bills and the payment can be made sitting at home from any part of the country. Online bill payment portal and E-Kiosk bill payment facility was inaugurated by Delhi Chief Minister Sheila Dikshit on Friday.
Inaugurating the payment facility, Dikshit said, “This is a major step to provide better services to the people of Delhi. The online facility will enable DJB consumers to make the bill payment 24x7 at their convenience. Plans are underway for providing payment of water bills through mobile phone services”.
To avail online payment facility, consumers have to log onto the DJB portal using the new K number recorded in the bill. On validation of details the portal will display the particulars of the consumers and the bill amount. Consumers can choose to pay from different payment options viz. Credit Card, Debit Card or Net Banking. The online payment facility offers a choice of Visa/ Master Card for payment. Through Net Banking, 51 leading public and private sector banks have been empanelled for payment.
After making the payment, the consumer is immediately intimated of the success/failure of the payment transaction and an electronic acknowledge of payment is displayed.
The consumer can also view his/her past bills, payment history, past acknowledgment receipts and grievance redressal status under his/her login ID. DJB has partnered with NSDL Database Management Limited (NDML) to provide this online bill payment facility to its consumers.
To provide fast and accurate bill payment service, the Board has also installed E-Kiosks at various Delhi Jal Board Zonal Offices and centres for collection of water bills through cash and cheque. The E-Kiosk facility is available from 8am to 8pm on all seven days of the week.